Fast answers

Get a Wazamba Casino reply in minutes, not days

Reach Wazamba Casino support by live chat, e-mail or phone, any hour of the day or night, every day.

Talk to support Minimum deposit NZ$5

Paid out today

715,173 NZ$

8,280 Explorers online now

MGA/B2C/872/2013 issued by Malta Gaming Authority

Average payout completed in 10 minutes

256-bit SSL encryption protects every transaction

Three ways through

Three routes to a human

By the end you will know exactly which channel fits your question and how fast it replies.

Chat while the issue is fresh

Best for quick questions you want solved in the moment; a chat agent usually picks up within 3 minutes, day or night.

Start chat

Proof you can keep

Best for documents, screenshots and anything that needs a trail; write to [email protected] and expect a reply within about 2 hours.

Write

Hear a voice on the line

Best when you would rather talk it through; call +64 9 847 5323 (NZST) and someone usually answers within 5 minutes.

Call

Kiwi players, sorted

Help that sits in your own time zone

Useful the moment you are playing from home and want help on New Zealand time.

How to reach

Local phone+64 9 847 5323

Time zoneNZST

LanguagesEnglish, German, French, Spanish, Portuguese

E-mail[email protected]

Who watches

RegulatorMalta Gaming Authority MGA/B2C/872/2013

Gambling help

Gambling helpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Venue Exclusion Programme

Gather these five details first

Keep these five details at hand before you open a chat, write an e-mail or dial.

Registered e-mail address
Your account username or player ID
Deposit date, amount and method used
Screenshot of the error or game screen
Bonus name and the date it was claimed

You are unsure who to ask

Reach the right desk first time

It clears up the worry of writing to the wrong team and losing days to a forward.

Account

General support[email protected]

Verification and KYC documents[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints and escalation[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

Free help that no bonus can replace

Money worries, sleepless nights and arguments at home are signs worth acting on. Three New Zealand organisations work outside the casino entirely, offer confidential help and will not report anything back to us.

Problem Gambling Foundation of New Zealand. Counselling, support groups and practical advice for anyone gambling too much, plus help for their family and whanau.

Gambling Helpline New Zealand. A free, confidential line staffed by trained counsellors who can talk through options at any hour, day or night.

Multi-Venue Exclusion Programme. A shared exclusion covering pubs, clubs and venues in New Zealand, arranged within the programme rather than with us.

A second look

A fair hearing, all the way up

Same people who resolved your last issue handle this one, in a set order.

Put the dates in writing

Write to [email protected] with what went wrong, the dates involved and any chat reference you already hold. Support reads it and replies with a plan.

Waiting with a case number

You receive a case reference by e-mail, so the thread stays in one place. Keep that reference; quote it whenever you follow up.

Can a manager review this?

If the reply misses the mark, ask for the case to go to a senior agent. A manager reviews the file and answers in writing, usually within two working days.

A regulator's independent look

Still unresolved after that review? You may take the matter to the Malta Gaming Authority, which licenses this casino and hears player disputes.

Checking the fine print

Who is behind this casino

The company, its registration and its licence sit in one place, so you never guess.

Company

Legal nameWazamba Casino Ltd.

Company numberC-57228 (Malta)

Registered addressTower Road, St Julian's

Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/872/2013

Written contact

Support e-mail[email protected]

Straight answers, quickly

Support questions, answered plainly

A short read for the moment a question pops up mid-game or after your money has moved.

trustCan I skip the password when support needs to find me?+

Your registered e-mail address is enough for anyone on our team to find you, since that is the identifier on every account. We never ask for your password, and anyone who does is not us. Have your account e-mail to hand before you start the chat.

trustWhere can I find support that speaks my language?+

English is the main language of this site, and our team also works in German, French, Spanish and Portuguese. Writing in English on the New Zealand line gets the quickest answer.

trustWhat happens when I want my personal data copied or erased?+

Requests about your personal data go to [email protected], and our team replies there rather than in the chat queue. You can ask for a copy of what we hold or for it to be deleted, and the process follows the Malta Gaming Authority rules that cover us. Confirm the request from your registered address so we know it is you.

trustWhat happens when the first answer does not sort my problem?+

Reply to the same message thread and say the answer did not resolve it, and a senior team member picks it up. Further escalation sits with the Malta Gaming Authority, which licenses us as MGA/B2C/872/2013. Bring the reference from your earlier messages when you take it further.

trustWhat happens when I need support at midnight on a Sunday?+

Our team works around the clock, so nights, weekends and public holidays are covered like any other shift. Time zones on our side are handled by the team, not by you. The typical wait on chat is three minutes, while the phone keeps you waiting about five.

trustDo I need to send documents before I can cash out?+

Upload proof of identity, proof of address and confirmation of your payment method, and verification typically takes up to seventy hours to clear. Sending clear photos on the first attempt avoids a second round. Withdrawals wait until it is done.

No clock to watch

How long until a person replies?

Each channel shows its hours and its usual reply, so you pick one that suits now.

Live chat

Live chat hoursAvailable around the clock

Chat first reply3 minutes

All hours shown inNZST

E-mail

E-mail address[email protected]

E-mail reply2 hours

Phone

Phone number+64 9 847 5323

Phone wait5 minutes